Our Refund/Returns Policy

If you would like to return your online order to us, please do so within 28 days of purchase to the following address:

Bags Etc,
Riverside House,
River Way,
CM20 2DW

We want you to be happy with your purchase. If you're not, just return the item with proof of purchase and we'll exchange or refund it.
It can take up to 14 days from you returning the item(s) to receive your refund, but if you return your order directly to a Bags ETC or DOMO shop we'll process your refund immediately (though it can take up to 5 days for the bank to transfer the funds to you).

  • Please return the unused product to us within 28 days of receiving your order. Once returned, we’ll refund the person who originally placed and paid for the order. This includes Clearance and Price Match items.
  • If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 28 days of purchase.
  • Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase.
  • It's important that any unwanted item, unless faulty, is returned in a resalable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.
  • Where a product has been made to measure or personalised for you, unless faulty, we're unable to refund or offer an exchange.
  • This does not affect your statutory rights.
  • Return of unwanted items outside UK Mainland to be arranged by customer