How do I contact you if I have a problem?
You can contact us in the first instance via our enquiry form and someone will be in contact as soon as possible. See the CONTACT US section for details. Customer Service opening times: Mon - Fri 9am - 5:30pm Closed Saturday, Sunday & Bank Holidays. You can also contact us via telephone on 01279 408440  or our Live Chat system which is open Mon - Fri 9am - 5pm. 

Why is my code not working?
If there is a promotion with us and you are within the date that is advertised, please put the code in at the basket stage with all capital letters and no spaces. Please check the amount before processing through to checkout and payment.

If you are still unsuccessful with the code, please make sure there is the correct amount of items in your basket before proceeding i.e. if there is a Buy One Get One Free or Buy One Get One For £10 promotion, please add 2 items (can be mixed items unless otherwise stated) to your basket in order for the promotion code to work.

If for any reason you are still unsuccessful, please contact us at support@bagsetc.co.uk for further assistance.
Can I return the goods that I have purchased?
If an item has a material defect or manufacturing fault we will refund or exchange the item provided that you can provide proof of purchase. Please note that items such as luggage are not guaranteed against handling damage by third parties such as baggage handlers. If damage has occurred not due to a fault or fair and reasonable wear and tear, you should report it to the airport or station you are travelling with and make a claim from them.
If you feel the item has a manufacturing fault or a material defect then you need to arrange to return the item securely, clearly marking on it your customer and order details and the reason for its return.
It should be returned to:
Bags ETC LTD, Returns Department , Riverside House, River Way, Harlow, Essex, CM20 2DW.
If on inspection the item is found to be faulty then we will refund or exchange the item and reimburse you for your P&P if you include a receipt of postage.
Non faulty goods can be returned within 28 days if not suitable provided that they are in perfect saleable condition and that you have proof of purchase. However, P&P cannot be refunded and you will be required to return the goods yourself. If you would like us to arrange collection/delivery, we can do this for a £4.95 fee
If you wish to return a non suitable item please securely pack it and send it to:
Bags ETC LTD, Returns Department , Riverside House, River Way, Harlow, Essex, CM20 2DW.
We recommend you send it by registered post so you have confirmation of our receipt. The item must arrive in unused re-sellable condition.
If you do return an item please include a copy of the invoice and / or details of who is sending it back and why.
You can also return or exchange items in any of our stores (excluding our House of Fraser concessions) as long as you take along a copy of your internet receipt, a full list can be found by clicking on the store locator on our website
If you would like to exchange an unsuitable item for another item please contact us via support@bagsetc.co.uk
If you receive goods that are damaged on delivery please sign stating that the goods were received damaged and contact us straight away.
Refunds will be made against the same method of payment for the goods and only on receipt of the item returned.
How do you calculate the literage of a suitcase or bag?
1. Measure the length, depth and width in inches
2. Multiply the 3 dimensions together (L X D X W)
3. Then divide the number by 61.03
This will give you the approximate capacity in litres of the case
All Cabin Size dimensions and weights are correct as of October 2015